Hello! I’m an experienced leader of training teams at tech companies with a track record of launching training programs.
Portfolio
Training Program Launches
Software E-learning Program
A new e-learning program for retail and e-commerce software, taken from development to maturity and achieving 15% profitability in 2 years
Software Certification Program
A software-configuration certification program including a comprehensive training plan and practical exam
Software Implementation and Leadership
LMS Launch
The search for and implementation of a software company’s first learning management system
Customer Portal Launch
The rescue of an implementation gone off the rails, requiring cross-departmental collaboration and self-taught technology
Customer-Service Performance Improvement
An overhaul of processes, training, and performance measurement for a technical support department, enabling an increase of productive staff members by 33% within three months
Analytics and Coding
Dynamic Performance Reports
Dashboards that improved compliance rates by 45%, using Flash and VB.Net
Interactive Department Diagram
An exploration of how the departments in a global company work together, using Flash and ActionScript
Workout-Tracking Database
Class project demonstrating full-stack web development, using mySQL, Express.js, and Node.js
Other Instructional Design
Game-Based-Learning Podcast
A 26-episode series on how we can use games to improve learning and change society
Game-Based Learning for English Literature
Long-term group activities teaching literary themes through game mechanics
Media Literacy for High School Seniors
An exercise to analyze campaign rhetoric in the 2008 presidential race
