I’m a strategic leader in technical enablement with 20 years' experience in global credentialing and instructional design
Portfolio
Technical Enablement
Software Certification Program
A software-configuration certification program including a comprehensive training plan and practical exam
Software E-learning Program
A new e-learning program for retail and e-commerce software, taken from development to maturity and achieving 15% profitability in 2 years
Leadership and Instructional Engineering
LMS Launch
The search for and implementation of a software company’s first learning management system
Customer Portal Launch
The rescue of an implementation gone off the rails, requiring cross-departmental collaboration and self-taught technology
Customer-Service Performance Improvement
An overhaul of processes, training, and performance measurement for a technical support department, enabling an increase of productive staff members by 33% within three months
Dynamic Performance Reports
Dashboards that improved compliance rates by 45%, using Flash and VB.Net
